Warranty

Warranty Period: elecbikeparts.com warrants its products for 2 months from the date of the original sale of the product.

Malfunctioning parts are replaced under Warranty at the component level where possible. 

Non-warranty Items:

1. Normal Wear and Tear – elecbikeparts.com will not warranty cosmetic damage, or scratches.

2. Neglect and Abuse – elecbikeparts.com will not warranty failures or damages that have been caused by accidental damage, misuse, negligence, obvious abuse, deterioration due to environmental conditions, or lack of reasonable preventive maintenance.

3. Modifications – elecbikeparts.com will not warranty any damage due to customer repairs, alterations, or changes performed on products by anyone other than elecbikeparts.com.

4. Unreported Shipping Damage – Identification and reporting of shipping damage is the recipient’s responsibility at time of delivery. Failure to report shipping damage at time of delivery voids any claims made with elecbikeparts.com.

5. Third Party Shipping - Shipping from locations other than elecbikeparts.com is not covered under warranty. elecbikeparts.com has no control over third party shipping or procedures for inspection; therefore we can take no responsibility.

6. Limited Life Components - Any items that require periodic replacement as part of normal product maintenance.

7. Product Conditions - Failure caused by cleaning agents, corrosion, chemical exposure, water or extreme temperatures.

8. Warranty Claim - Any claims that have not been processed through our Warranty Procedure below.

9. Fraudulent Claims - Any claim, which is fraudulent.

Warranty Procedure:

1. Verify that the product or replacement part is under warranty before beginning the warranty claim process.

2. Contact elecbikeparts.com for a Return Label.

3. If it is determined that the product will need to be returned:

a. Product must be returned within 30 (thirty) days of receipt of Return Label.

b. Packing and protection of product to be returned must be of at least the same quality as the original packaging (no loose product in boxes).

c. Original shipping boxes should be used whenever possible.

4. elecbikeparts.com will be available Monday through Friday from 9am-5pm (CT.), to provide technical support and answer any warranty related questions